CONTACT & FAQ

crafted pieces
for considered living

contact us

We’re here to help! Whether you have a question about our products or need assistance with an order, we’d love to hear from you. Please email us at info@otiora.com or fill out the form below. Our team is available Monday to Friday, 9am to 6pm.


Enquiring about Worldwide Delivery? Send us
1) your delivery address and
2) the items on your wishlist. We are happy to provide you with a customized shipping quote and estimated delivery time.

FAQs

Yes, our designs are built to last. For the Pacato scratching panel, the individual scratching blocks are fully replaceable, allowing you to refresh the surface without buying a new unit. Similarly, the Domi bed allows the cushion to be swapped or refreshed, ensuring the bed remains comfortable and hygienic over time. Learn more

Yes, we stand behind the quality of our craftsmanship. All products, including the solid wood Curvo and the Obelisk scratcher, come with a standard warranty covering manufacturing defects. Learn more

Delivery times vary by location. Generally, orders are processed within 1–2 business days. Standard shipping typically takes 3–7 business days, depending on your region. You will receive a tracking number as soon as your order leaves our warehouse. Learn more

We recommend checking the specific dimensions listed on each product page. For the Curvo feeder, consider your pet’s height for optimal ergonomic posture. For Domi, ensure the interior dimensions allow your pet to curl up comfortably. If you are unsure, our team is happy to assist with sizing recommendations.