contact us
We’re here to help! Whether you have a question about our products or need assistance with an order, we’d love to hear from you. Please email us at info@otiora.com or fill out the form below. Our team is available Monday to Friday, 9am to 6pm.
FAQs
We prioritise premium, sustainable materials designed for longevity. The Curvo feeder and Jazz climbing tree are crafted from responsibly sourced solid wood, ensuring durability and environmental consideration. The Obelisk post features a durable sisal wrap for satisfying scratching, while the Domi bed utilises a breathable lattice structure with a plush inner cushion.
Yes, our designs are built to last. For the Pacato scratching panel, the individual scratching blocks are fully replaceable, allowing you to refresh the surface without buying a new unit. Similarly, the Domi bed allows the cushion to be swapped or refreshed, ensuring the bed remains comfortable and hygienic over time. Link to page
Yes, we stand behind the quality of our craftsmanship. All products, including the solid wood Curvo and the Obelisk scratcher, come with a standard warranty covering manufacturing defects. Link to page
Delivery times vary by location. Generally, orders are processed within 1–2 business days. Standard shipping typically takes 3–7 business days, depending on your region. You will receive a tracking number as soon as your order leaves our warehouse. Link to page
We recommend checking the specific dimensions listed on each product page. For the Curvo feeder, consider your pet’s height for optimal ergonomic posture. For Domi, ensure the interior dimensions allow your pet to curl up comfortably. If you are unsure, our team is happy to assist with sizing recommendations.
Our products are designed for longevity and hygiene.
- Domi: The inner cushion is removable and washable to keep the bed fresh.
- Curvo: The wooden stand should be wiped with a damp cloth, while the stainless steel or porcelain inserts are dishwasher safe.
- Scratchers (Pacato/Obelisk): The sisal and wood surfaces can be vacuumed or wiped clean.