The Jazz Scratcher is a replacement designed to fit seamlessly into your Jazz cat tree, giving your cat a satisfying scratch surface while protecting the rest of the tree from wear. 

20.6’’ x 13.8’’ x 0.4’’

(521mm x 350mm x10mm)

Shipping, Returns & Warranty:
Packaging Size (L x W x H)
520mm x 320mm x 30mm

Risk‑Free Trial / Returns
If you are not satisfied with your purchase, Otiora will accept returns for a full refund within 30 days of delivery.

If you are not satisfied with your purchase, Otiora will accept returns for a full refund within 30 days of delivery.

Return eligibility conditions:

• Item must be in original packaging. 
• Item must be undamaged.
• To initiate a return, contact us via [contact form/email] with photos/videos of any issues, and we’ll provide instructions for returning your item.
• Once we receive and inspect the returned product, we will process your refund within 3‑5 business days.
• Returns are not accepted after 30 days of delivery unless an extension is approved.
• If returned items arrive damaged or show signs of usage beyond normal inspection, Otiora reserves the right to decline the refund.


Warranty

• All Otiora products are covered by a one-year warranty against functional defects from the date of delivery.
• If you experience an issue within the warranty period, contact us with proof (photos/videos) of the defect.
• This warranty does not cover normal wear and tear, misuse, or accidental damage.
• The remedy is at Otiora’s discretion — repair, replacement, or refund, depending on the situation.

General Conditions

• The return window starts on the date of delivery.
• Original packaging is required; if unusable, the customer is responsible for replacing or securing suitable packaging at their cost.
• Otiora reserves the right to deny a refund if the returned product is ineligible (damaged, missing parts, or return instructions not followed).